Support

Meles is in private beta. Here is where to look first, and how to reach us when that isn't enough.

Start with the docs

The developer docs are on their way, ahead of the private beta: installing the script, identifying your users, targeting, consent, connecting an AI agent, and webhooks. Until they're here, email us and we'll walk you through it.

Is something down?

The status page shows whether the API, the dashboard, widgets and webhooks are working, and what we're doing about any problem. We post there by hand as soon as we know. It runs apart from the rest of Meles, so it stays up when they don't.

If you see a problem the status page doesn't show, email us.

Email us

Write to support@meles.app. Tell us which site it's about, what you expected, and what happened instead. Please don't send your users' personal data, or any API key or secret.

For your personal data, or a request about it, write to privacy@meles.app.

Support on each plan

During the private beta, every design partner gets email support. Once Meles launches:

• Free: help from our docs.
• Starter: email support.
• Growth: priority email support.
• Scale: priority email support and an onboarding call.
• Enterprise: support with an agreed response time (SLA).