A Delighted alternative, for after the stop-gap

Delighted, the NPS and CSAT survey tool Qualtrics owned, closed on 30 June 2026. Qualtrics said it would delete customer data after that date, and delighted.com now leads to a Qualtrics page saying Delighted is no longer available.

If you ran surveys on Delighted, you've probably moved them somewhere already, perhaps in a hurry. This page is for the teams whose quick fix is quietly becoming permanent.

Before the stop-gap becomes permanent

Check how your new tool charges as your survey program grows. Several survey tools price by the response:

• Survicate's Growth plan starts at $114 a month, billed annually, for 250 responses a month. More responses cost more.
• Hotjar's pricing page now redirects to Contentsquare's. Its Voice of Customer surveys include 100 responses a month on the free plan, and Growth starts at 500 a month.
• Formbricks is free for 250 responses a month, and its Pro plan is $74 a month for 2,000.

Pricing by the response is a fair model, but it means the bill rises as a survey works, which is worth knowing before you build a program on it.

Asking inside the product

In-app surveys ask people while they're using your product, rather than in their inbox. Refiner, which makes in-app surveys, reports a response rate of 21.71% across 283 in-app NPS surveys in its 2025 benchmark. That's Refiner's own data from its own customers' surveys, not an independent study.

What Meles is building

Meles is in development: in-app NPS, CSAT and feedback surveys, popups, banners and announcements, in one small script. It isn't ready yet: the roadmap shows what's done and what comes first. What we can already promise is no per-response fees, no per-message fees and no per-seat fees.

If you exported your Delighted responses before the shutdown, we'll import that CSV into Meles for you by hand when we launch. There's no self-serve importer: a person does it, for the first teams who ask.

Join the waitlist and you'll hear first when there's something to try.